Experience: 0 - 3 yrs.
Education:Basic - Any Graduation
Nationality: Any Nationality
Industry Type: Banking / Financial Services / Broking
Salary:$501 - $1000
Functional Area:Banking / Financial Services
Job Description:
Interact with clients and provide them with proper information concerning the products and the services offered by the organization
Understand the client`s problems and resolve their complaints
Handle common complaints and questions, but when it is necessary, may provide support concerning the client`s particular complaints
Advise the customers what service or product would be appropriate for their requirements Job Description:
Interact with clients and provide them with proper information concerning the products and the services offered by the organization
Understand the client`s problems and resolve their complaints
Handle common complaints and questions, but when it is necessary, may provide support concerning the client`s particular complaints
Develop a service-oriented and performance driven culture by ensuring that all service quality targets are met at all times
Monitor service quality indicators and take corrective measures to ensure highest level of customer satisfaction
Ensure all problems/complaints/queries are handled quickly, efficiently and tactfully
Resolve escalated customer complaints and ensure timely resolution of the same
Monitor service quality indicators and take corrective measures to ensure highest level of customer satisfaction
Desired Profile:
• Bachelor Degree Holder; Customer Service training or experience would be an added advantage
Key Skills:
• Excellent oral and written English communication skills
• Excellent customer service skills
• Excellent interpersonal skills
• Excellent Microsoft/Open Office skills
• Can work under pressure and in a fast-paced environment
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